FAQ

 

What types of products do you offer?

Sand Hill Pet Club provides a curated selection of premium pet, equine, and ranch supplies. Our products are designed to meet the diverse needs of pets and their owners, ensuring both functionality and comfort.

How do you ensure the sustainability of your products?

We are committed to sustainability and wellness. Our products are sourced from manufacturers that prioritize environmentally friendly practices, ensuring that each item not only enhances your pet's life but also supports a healthier planet.

How can I determine the right size of toys for my pet?

Choosing the right size of toys is crucial for your pet's safety and enjoyment. Generally, toys should be large enough that they cannot be swallowed but small enough for your pet to carry and play with comfortably. Refer to the size guidelines provided with each toy for specific recommendations.

What materials are used in your bedding products?

Our bedding products are made from high-quality, durable materials that prioritize comfort and safety. We focus on using non-toxic, hypoallergenic fabrics that are easy to clean and maintain, ensuring a safe sleeping environment for your pet.

Do you offer any guarantees or warranties on your products?

While specific guarantees may vary by product, we stand behind the quality of our offerings. If you encounter any issues with your purchase, please contact our customer service team for assistance and potential resolutions.

How can I contact customer service for further inquiries?

You can reach our customer service team through the contact form on our website or by emailing us directly. We strive to respond to all inquiries within 24 to 48 hours to provide you with the assistance you need.